FAQs
1. Where are you located?
We are a family-owned handmade leather studio located in China
2. Can you send to my country, and what shipping method do you use?
We can ship to worldwide countries. For standard shipping, usually we ship via China Post, which usually take about 15 days to be delivered.
3. Do you take custom orders?
Yes, we can accept and customize the shoes you need according to your requirements, including colors, layouts, logos, etc.
4. What kind of leather do you use?
Each of our shoes is made of vegetable-tanned leather. For detailed leather instructions, please see the leather page.
5. The qualities of the products' on your website are all reliable, aren’t they?
Yes,they are! That is absolutely guaranteed! Each product on the site is after we carefully selected. Most kinds of the products were tried by ourselves. So,whatever the quality, design or the style of them are the most outstanding in the same price.
6. Can I return the goods if they doesn't fit or I changed my mind after received?
Of ourse you can. As long as the time after receipt of the parcel is not more than 30 days , the goods can be returned. Details refer to our Warranty Info. If you still have any questions, please feel free to contact us.
What time does it ship after purchase?
After you pay, we will arrange the production as soon as possible, the production time is within 24 hours to 72 hours, and we will ship within 72 hours